Holyoake Web privacy policy

This privacy policy sets out how Holyoake uses and protects any information that you give Holyoake when you use this website.

Holyoake is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Holyoake may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/01/2023.

What we collect

We may collect the following information:

Name and job title.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Price Holyoake New Zealand Privacy Policy

At Price Holyoake we understand the importance of protecting your personal information and have created this Privacy
Policy to outline how we collect, handle, and use personal information obtained through the use of our website
and/or any products and services offered by Price Holyoake (our “Services”). We use your personal information to
provide and improve upon our Services, to enable you to navigate our site and use our Services, and to respond to
your inquiries. By using our website and/or our Services, you agree to the collection and use of your personal
information in accordance with this Privacy Policy.

The security of all personal information collected is very important to Price Holyoake. Price Holyoake values your
trust and will work to protect the security and privacy of any personal information that you provide to us. To help
you better understand Price Holyoake’s Privacy Policy, please review the questions and answers that follow below.
Should you have any questions or concerns with this Privacy Policy, please contact our Privacy Officer, Tony Horton,
by email at [email protected]; telephone +64 9 274 4144; or
by mail at PO Box 58548, Botany, Manukau 2163, New Zealand.

What is considered personal information?
What information is collected by Price Holyoake?
For what Purpose is personal information collected and processed by Price Holyoake?
Does Price Holyoake share a user’s personal information with other companies?
What are cookies and how does Price Holyoake use them?
Where is a user’s personal information stored?
What kinds of security procedures are in place to protect against the loss, misuse, or alteration of my information?
May I review or exercise other rights regarding the personal information Price Holyoake has about me?
How long does Price Holyoake keep my personal information?
Will Price Holyoake’s Privacy Policy change?
What about links to other sites?
Does Price Holyoake collect personal information from children?
How do I accept this Privacy Policy?
Where can I get more information about the Price Holyoake Privacy Policy?
Who may I contact if I have any questions or concerns about my personal information or this Privacy Policy?

What is considered personal information?

Personal information is any information that relates to an identified or identifiable individual, including as such
term is defined in the applicable law.

What information is collected by Price Holyoake?

We collect personal information through a variety of ways: your use of our Services(for example, when a user visits
the Price Holyoake website), when we provide our Services, when users download content, through the use of cookies,
interactions with our customer support, when you sign up for marketing or communications, make inquiries regarding
our Services, make a purchase, or, in certain instances, we may acquire personal information (including personal,
demographic, behavioral and indirect information) from third parties with whom we have a business relationship.

Depending on how you use or access our Services, we may collect the following personal information from you:

Contact Information: such as your name, email address, phone number, address, and country of
residence;
Account Information: such as login credentials (related to your account), username, password,
account profile information, and browsing history;
Transaction Information: such as purchase and order information, payment details, including
debit or credit card details, bank account details, and billing address;
Device Information: technical information associated with the device you use to access our
website and/or Services, such as the device type and model, system language, browser type, geographical location
via IP address, HubSpot Analytics or Google Analytics, operating system, and technical identifiers that identify
the device you use, such as IP address, IDFA (identifier for advertisers), and other unique identifiers;
Products Information: usage information such as physical and environmental surroundings of the
location where you use any of our connected products;
User Content: such as information related to customer satisfaction surveys, customer requests or
queries, and other content you may create, such as posts on our social media pages, along with any related name,
username, alias, or other account information;
Physical Location: your physical location that can be derived from your IP address and your
interactions with our emails, or your manually selected location, zip code or postal code, depending on your
preferences;
Professional Characteristics: such as your trade, industry, employment status, profession, work
or trade skill levels, employer information, and experience;
Demographic Characteristics: country of residence, affiliation, industry, profession, trade, and
gender;
Usage Information: such as information on your browsing behavior, your purchasing patterns and
trends, and engagement (such as how long you visit a page, what links you click on, what pages you visit, how
many times you visit a page and how long it takes for you to come back);
Preferences: your preferences, based on viewed and recommended products, your preferred
language, and your preferences regarding marketing communications and use of cookies;
Social Media Information: your name, email address, photo, and any other information that may be
or you make accessible to us when you connect your social media account to your user account;
Relationship History: details of your contact with us, as well as order history;
Other Personal Information that you provide us.

To improve the quality of our Services and to provide you with a better user experience, we may combine the
information you submit with information provided by third parties. In certain cases, we also receive personal
information about you from other sources such as publicly available information or from publicly available
databases.

Google Analytics

Our website (“Site”) uses Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google uses
cookies to help us analyze how visitors use the Site. The information generated by the cookie about your use of the
Site is generally transmitted to and stored on a Google server. Google uses this information for evaluating your use
of the Site, compiling reports on the Site activity, and providing us with other analytic services relating to our
Site and internet use. Google will not associate your IP address with any other data held by Google.

You may manage and opt out of Google’s use of cookies by visiting Google’s Ad settings and selecting the desired
settings in your browser. However, please note that by doing so, you may not have the full functionality of our
Site. Alternatively, you can prevent Google’s collection and use of data by downloading and installing the browser
plugin available at: http://tools.google.com/dlpage/gaoptout?hl=en and/or
opt out by visiting www.networkadvertising.org/choices/ or www.youronlinechoices.com.

For more information on how Google uses data obtained through the Site click here.

Use of Salesforce CRM and Einstein Activity Capture

Price Holyoake utilizes Salesforce Customer Relationship Management (“CRM”) software, including Einstein Activity
Capture, to improve the quality and accuracy of our customer relationship management. This technology allows us to
streamline interactions with our customers, ensuring that we provide efficient and personalized service.

Data Collection and Use

Salesforce CRM and Einstein Activity Capture automatically collect and log specific details of our business
interactions. This includes information such as email addresses of correspondents, dates and times of interactions,
calendar event details, and the content of emails and calls related to customer relationship management. We use this
information to maintain up-to-date records of communications and to better understand our customers’ needs.

Purpose of Data Processing

The data collected through Einstein Activity Capture is used to enhance our ability to respond promptly and
accurately to customer inquiries, maintain consistent communication, and ensure that our customer service remains
efficient. By automatically associating business interactions with customer profiles, we can provide a more tailored
experience to each customer.

Data Storage and Retention

The data captured by Salesforce and Einstein Activity Capture is securely stored on Salesforce servers, adhering to
their privacy and security standards. Information is retained only as long as necessary for customer relationship
purposes, after which it is either archived or deleted according to our data retention policies.

Third-Party Data Sharing

Any data collected through Salesforce CRM is used exclusively for internal purposes and may be shared with partners
only as necessary to fulfill our business operations. Under no circumstances is this information sold or shared with
third parties beyond what is required for our customer relationship functions.

User Rights

Individuals have the right to access, correct, or delete their personal data in our CRM system. For any requests
regarding your personal data, please contact our Privacy Officer, Tony Horton, by email at
[email protected]; telephone +64 9 274 4144; or by mail at PO Box 58548, Botany, Manukau 2163, New Zealand.

We are committed to respecting your privacy and managing your data responsibly. This section of our privacy policy
may be updated as necessary to reflect changes in our use of technology and our data management practices.

For what purposes is Personal Information collected and used by Price Holyoake?

We use your personal information to the extent necessary to achieve the following purposes, which are further
described below:

Provision of Services
Process Orders and Returns
Provide Customer Service
Marketing Communications and Tailored Content
Improve our Products and Services
Keep Our Services Safe from Misuse and Illegal Activity
Comply with Legal Obligations

Provision of Services

In order to provide and improve our Services, we use your personal information to provide the Services to you in a
personalized and efficient way, including: 1) opening and arranging access to your registered account, and updating
and maintaining the information in your account; 2) utilizing the functionality of any smart devices, including
geolocation-based requests (such as physical and environmental surroundings of the location where the products are
being used); and 3) sending you administrative information related to your account, such as changes in our terms,
conditions, and policies.

We will engage in these activities for the purposes of managing our contractual relationship with you, and/or to take
steps (at your request) prior to entering into a contract.

Process Orders and Returns

We utilize your personal information for processing your orders and returns, including warranty and product
registration, related payments, exchanges or refund requests.

We will engage in these activities to manage our contractual relationship with you, and/or to take steps at your
request prior to entering into a contract.

Provide Customer Service

We process your personal information to follow-up on your customer service requests, provide services, and maintain
our relationships with our clients, such as providing assistance and handling your inquiries or complaints.

We engage in these activities to manage our contractual relationship with you.

Send You Marketing Communications and Tailor Our Content for You

We use your Personal Information to identify your preferences and tailor our content and recommendations for you,
send you personalized advertising and marketing related communications about our Services and new products, and
provide updates or news about our company.

If we have an existing or prior relationship, we may send you communications about products and Services that are
similar to products and Services you requested information about or purchased before. You will always be able to opt
out from these marketing communications.

We may obtain your consent in certain instances, including when legally required to do so, to send you marketing
emails using the information described above. We will use your personal information to ensure that the marketing
content is tailored to your interests. If you no longer wish to receive these marketing communications, you are free
to unsubscribe at any time by selecting the “Unsubscribe and Manage Preferences” option at the bottom of any of our
marketing communications, by emailing us at [email protected]; by calling us at +64 9 274 4144; or by mail
at PO Box 58548, Botany, Manukau 2163, New Zealand.

Where applicable, we have a legitimate business interest in sending you marketing communications and organizing and
communicating promotions.

Improve Our Products and Services

We use your personal information to improve the efficiency of our Services, to develop new products and Services, to
identify usage trends, and to determine the effectiveness of our marketing campaigns. We may also use your personal
information for quality and training purposes.

Where applicable, if we process your personal information to improve our products and Services, we do this to
continuously improve our products and Services to ensure that you have the best experience possible. Where legally
required, we will obtain your consent for such processing activities.

Keep Our Services Safe From Misuse and Illegal Activity

We may use your personal information to keep our Services safe from misuse and illegal activity. This includes
conducting security audits, verifying that our internal processes function as intended and are compliant with legal,
regulatory or contractual requirements, monitoring for and prevention of fraud, and verifying that your use of our
Services is compliant with our terms and conditions of purchase and is in no other way inappropriate or illegal.

Where this is the case, we process your Personal Information as necessary for the fulfilment of our statutory duties
and obligations and, where applicable for the preservation of our legitimate interests or the legitimate interests
of our partners or a third parties to prevent misuse and illegal activity, such as fraudulent transactions.

Comply With Legal Obligations

We use your personal information as necessary to comply with our legal obligations. This may include instances where
we receive a reasonable request from law enforcement agents or representatives, judicial authorities, governmental
agencies or bodies, including competent data protection authorities. For example, we may be required to collect and
transfer your personal information to our financial institution or payment service provider to allow your financial
institution and the payment service provider to comply with their legal obligations, such as obligations under
applicable anti-money laundering and counter-terrorism financing legislation.

Similarly, we may share your personal information, after considering your privacy interests and other factors, with
law enforcement or judicial authorities as evidence or if there are justified suspicions of any unlawful act or
crime committed by you through our Services or other interactions with us. Such action may be necessary to conform
to legal requirements or comply with legal processes, including laws outside of your country of residence; to
enforce or apply our terms of use and other agreements, including for billing and collections purposes; to protect
our property rights and safety or property rights and safety of a third party, our affiliated companies, or the
public in general; or to stop any activity that we consider illegal, unethical or legally actionable. When we
process or share your personal information for these purposes, we do this to comply with our legal obligations.

Does Price Holyoake share a user’s personal information with other companies?

When you purchase or use our products or Services, your personal information may also be processed by third parties,
who work on our behalf to provide you with our Services and to improve them. This includes, but is not limited to,
product registrations, providing website hosting, data analysis, information technology and related infrastructure
provision, advertising, and analytic services.

Price Holyoake may from time to time share personal information with individuals or other companies, as follows:

For the purpose of sales and providing our Services through manufacturing and distribution representatives.
For other parties to process personal information on our behalf. We may provide personal information to trusted
persons or businesses, such as our subsidiaries and affiliates, contractors, service providers, and other third
parties we use to support our website and the provision of our Services.
When we have a good-faith belief that access, use, preservation, or disclosure of your personal information is
reasonably necessary: (a) to satisfy any applicable law, regulation, legal process, or enforceable government
request; (b) to enforce applicable terms of service, including investigation of potential violations thereof;
(c) to detect, prevent, or otherwise address fraud, security, or technical issues; or (d) as required by law, to
protect against harm to the rights, property, or safety of Price Holyoake software, its users, or the public.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of
users who viewed a certain page on our website, for example, or how many users clicked on a particular
advertisement.

We will only engage third parties for the processing of your personal information to the extent this is necessary to
achieve the purposes as set out above. Our third-party processors are only allowed to process your personal
information on our behalf and upon our written instructions. We select our processors with due care and
contractually oblige them to observe the safety and integrity of your personal information.

What are cookies and how does Price Holyoake use them?

When you visit Price Holyoake’s website, a small file called a “cookie” is placed on your computer automatically to
collect information. A cookie is a small text file containing a unique identification number that is transferred
from a website to the hard drive of your computer so that the site administrator may identify your computer and
passively track its activities on the website. This unique number identifies your web browser to our computer system
whenever you visit Price Holyoake’s website.

Cookies allow Price Holyoake to automatically remember your web browser when you visit our website. To help serve you
better, Price Holyoake generally uses cookies to measure statistics such as audience size and traffic patterns.

You may adjust your web browser preferences to alert you when a cookie is sent or received or to refuse certain
non-essential cookies altogether. Keep in mind that certain sites and services will not function properly if you set
your browser to refuse all cookies.

Where is a user’s Personal Information stored?

Your information, including personal Information, is processed at Price Holyoake’s operating offices and in any other
places where the parties involved in the processing are located. This means that this information may be transferred
to and maintained on computers or servers located outside of your province, state, country, or other governmental
jurisdiction where the data protection laws may be different than those from your jurisdiction but will be subject
to safeguards comparable to those in your home jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information and/or your use of this website
and/or our Services represents your agreement to that transfer.

What kinds of security procedures are in place to protect against the loss, misuse, or alteration of your
information?

We take reasonable administrative, physical, and electronic measures to safeguard your personal information from
unauthorized access or inappropriate use by third parties. Please be aware, however, that no method of transmitting
and storing information over the internet is completely secure. Accordingly, we cannot guarantee the absolute
security of any information.

You are ultimately responsible for the security of your personal computer. Please take care when using and storing
information on it. Price Holyoake recommends that you do not divulge your passwords to anyone.

May I review or exercise other rights regarding the personal information Price Holyoake has about
me?

Price Holyoake provides its users the ability to access, update, and correct their personal information in their user
profiles or that Price Holyoake otherwise has on record at any point provided that Price Holyoake can authenticate
the user’s identity. To review your personal information, or to make another request, such as accessing, objecting
to processing, changing your consent options, editing, restricting, deleting personal information, or asking us
about our privacy practices, you can contact us by emailing [email protected]; telephone at +64 9 274 4144;
or by mail at PO Box 58548, Botany, Manukau 2163, New Zealand. We will respond to your request within 20 working
days from the date that your request was received. In limited circumstances we may extend this timeframe, but we
must tell you why we would require an extension and when we will provide you the information requested.

You may also lodge a complaint with the Privacy Commissioner if you consider that Price Holyoake’s processing of
personal information infringes applicable law.

How long does Price Holyoake keep my personal information?

Personal information is kept by Price Holyoake until it is no longer required or a request is made by the individual
to have their personal information removed. Once personal information about a customer is no longer required by
Price Holyoake to fulfill the purposes for which it was collected, it is shredded or disposed of in a manner that
safeguards its confidentiality.

Will Price Holyoake’s Privacy Policy change?

We may make changes to this Privacy Policy from time to time, so please review it periodically. We will update the
effective date of the Privacy Policy at the time a change is made. We will notify you of any changes by posting the
changes on our website or our Services or notifying you by email. The revised Privacy Policy will become effective
when we notify you of the revised Privacy Policy. Your use of the Services following these changes means that you
accept the revised Privacy Policy.

What about links to other sites?

This policy applies only to information collected within the Price Holyoake website or through our Services that link
to this policy. Although the Price Holyoake websites may contain links to other websites, Price is not responsible
for privacy policies that these other websites are governed by. It is recommended that when visiting any other
website, users thoroughly review the privacy policy governing such websites before submitting any personal
information.

Does Price Holyoake collect personal information from children?

Our Site is not directed to children under 16 and we do not knowingly collect personal information from children
under 16. If we learn that we have collected personal information of a child under 16 without verification of
parental consent, we will take steps to delete such information from our files as soon as possible. The
Holyoake.com, HolyoakebyPrice.nz, HolyoakebyPrice.au and, PriceIndustries.com websites are not intended for use by
children. If you are under 16 years of age, you should not use our Services nor provide any information to Price
Holyoake in any manner, including the use of this website.

How do I accept this Privacy Policy?

By using the Holyoake.com, HolyoakebyPrice.nz, HolyoakebyPrice.au or PriceIndustries.com websites or Services, you
signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described
in this Privacy Policy, you should immediately discontinue use of the Price Holyoake website and our Services.

Where can I get more information about the Price Holyoake Privacy Policy?

For additional information related to this Privacy Policy, you can contact the Privacy Officer by
emailing [email protected]; telephone at +64 9 274 4144; or by mail at PO Box 58548, Botany, Manukau 2163,
New Zealand.

Who may I contact if I have any questions or concerns about my personal information or this Privacy Policy?

You may address all communications to our Privacy Officer by emailing the Privacy Officer
at [email protected]; telephone at +64 9 274 4144; or by mail at PO Box 58548, Botany, Manukau 2163, New
Zealand. Please include your name, phone number or email in all communications and state clearly the nature of your
request.

Last Updated (Effective Date): 17^th of February, 2025